What Does it Apply To?

Our return policy applies only to non perishable goods and operational electronics such as the Knives and the PTG D.E.K.K..

If something is broken, your best course of action is to contact the manufacturer directly.

You may return/refund the item no later than 45 Days after purchase.

How to make a return?

Send an email to support@phoenixthrivers.com with “Return” in the Subject.

Mail the item back to the mailing address provided from the support email.

Send the original packaging and any and all provided material (manuals, warranty cards, wires, etc) with the item.

Once the item is received, we will refund your money and send you a confirmation email.


Items can be exchanged to similar other items if desired. Any cost increase/decrease will be either billed or returned to the customer.

Return cost

Return shipping costs are to be incurred by the purchaser.

Exchange shipping replacement cost is incurred by the purchaser.

Items are subject to a 10% restocking fee. This excludes exchanges if they are returned with the original packaging intact.

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  • Is The PTG D.E.K.K. Currently Available?

    Yes! You can now purchase the full kit online or in person if you catch us at a trade show!

  • What is in the 3 month kit?

    Mac & Cheese - 40 Servings
    Creamy Stroganoff - 20 Servings
    Homestyle Potato Soup - 20 Servings
    Cheesy Broccoli & Rice Soup - 12 Servings
    Mushroom Rice Pilaf - 40 Servings
    Chili Mac - 32 Servings
    Creamy Alfredo Pasta - 20 Servings
    Spaghetti - 16 Servings
    Honey Wheat Bread Mix- 48 Servings
    Creamy Chicken Flavored Rice- 40 Servings
    Southwest Rice - 40 Servings
    Long Grain White Rice- 100 Servings
    Mashed Potatoes - 32 Servings
    Buttermilk Pancakes- 130 Servings
    Maple Grove Oatmeal - 112 Servings
    Strawberry Flavored Creamy Wheat - 16 Servings
    Powdered Whey Milk - 32 Servings
    Rice Pudding - 16 Servings
    Banana Chips - 24 Servings - 10 Year Shelf Life
    Chocolate Pudding- 20 Servings
    Orange Energy Drink Mix- 64 Servings

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